1. How to order
Simply click on the “Add To Cart” button next to your product selection. In the shopping “Cart” you can change quantities, add more products and/or delete items. In the “Check Out” you are asked to enter certain information so we can ensure the ordered product reaches you and we can contact you by telephone and/or email in case there are questions regarding your order.
To use your promotional code enter it on the first screen during checkout and click on the link to “Confirm your Priority Code”. You should see the offer reflected in your order total at this time.
2. Prices & Tax
The prices you see are, unless otherwise stated List Net Prices, Ex-Works and Uninsured. Offers are subject to change without notice and are not binding.
We make every effort to ensure accuracy in pricing and product specifications. Unfortunately, sometimes information is published incorrectly. We will honor pricing and product specifications to the best of our ability, but reserve the right to correct typographical errors. We will try to inform you of any product discrepancies before your order is processed. If you live in Canada, Alaska, Hawaii or Mexico please contact our US office for shipping charges at email@example.com. Your credit card will be only debited once your order is ready to ship. Customer is responsible for paying all duties, customs, and taxes.
3. Minimum Orders, Special Orders & Quantity Discounts
There is no minimum order value but please bear in mind that the freight charges can make some orders uneconomical. As the worlds leading manufacturer of anatomical models we welcome your suggestions for new products, or if require special labeling or packaging, we will do our best to accommodate you. If you place an order for large numbers of 3B Scientific® Products, you may be eligible for additional savings. Please ask your sales representative for a special price offer.
Orders are processed immediately and normally dispatch within 48 hours. Orders received after 12 PM EST, during the weekend (Saturday and Sunday), or on major holidays, will be processed at the beginning of the next regular business day. Should your chosen item be unavailable, we will send you an email confirmation highlighting the estimated delivery time. Should this not be acceptable, then a return email is sufficient to cancel your order. If you need your products shipped at a future date, please indicate your desired delivery date in the comments section during check out or inform your sales representative when ordering. Partial shipments are invoiced separately.
Shipping charges are based on invoice value and are added to your invoice as indicated during the checkout process. We use FedEx ground to ship most products. Transit times are 1-7 days based on distance to the destination. Express shipping via Overnight, 2-Day, 3-Day and Saturday delivery is available for an additional fee. 2-Day Express shipping is available to residents of Hawaii and Alaska. Some large, heavy and oversize items may require additional shipping charges. Your sales representative will inform you if your product requires any special handling at the time your order is placed.
Shipping, handling, and package insurance are non-refundable. If you are returning an item purchased using a free shipping promotion, for reasons other than defective material or workmanship, a standard $9.95 shipping and handling fee will be deducted from your refund. Due to the volatility of fuel prices we reserve the right to adjust shipping charges. Your sales representative will inform you of any changes at the time your order is received. Current shipping charges can be seen here.
5. Credit Terms
We accept purchase orders from most accredited institutions (schools, universities, hospitals, etc.). If you are ordering with a purchase order please fax it to us for immediate action at 1-866-992-1514. Otherwise we require prepayment with a check, Discover, Master Card, Visa, or American Express. You can send your order via US Mail at American 3B Scientific, 2189 Flintstone Dr., Suite O, Tucker, GA 30084-5023.
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7. 3 Year Warranty
We unconditionally warrant our products quality. If any product is found to contain defective material or workmanship within 3 years of the invoice date, we will replace or refurbish the product. This warranty does not extend to any item that has been subjected to abuse, neglect, accident or improper installation or application. Nor does it expend to products repaired or altered outside of our facilities. Your original invoice will serve as proof of purchase so please retain a copy for your records.
8. No risk buying
If you are dissatisfied with a 3B Scientific ® product for whatever reason, simply return it to us within 14 days in the original packaging and with a copy of the invoice for a refund. Please call or email us in advance for an RMA number. We can, unfortunately, not accept returns without this RMA.
We can not accept returns on some custom made, special order or any multimedia items. Health Laws dictate we must refuse returns of orthopedic soft goods (pillows, linens) braces, or electrodes after they have been tried on or used, so do not remove protective plastic from these items if you aren’t sure whether you want to keep the product. We can not accept returns on any creams, lotions, oils or any other perishable hygiene personal care products once the item has been opened.
9. Contact Us
If you need to reach us, please e-mail us using the contact form or you can call us toll free at: 1-888-3B-MODELS or fax us at: (770) 492 01 11 or telephone (770) 492-9111
American 3B Scientific
2189 Flintstone Drive, Unit 0
Tucker, GA 30084
Tel.: (770) 492 91 11
Fax: (770) 492 01 11